About UBQ
More than 18 years leading the digital transformation of customer service in Latin America.
We Transform Experiences
UBQ (Ubiquity) was born with a clear mission: to eliminate inefficiency in customer service through cutting-edge technology. Since 2006, we have helped hundreds of organizations optimize their processes, reduce wait times, and deliver exceptional experiences.
We are a Chilean company with regional presence, specializing in comprehensive solutions for queue management, scheduling, self-service kiosks, and business analytics. Our modular approach allows each client to customize their technological ecosystem according to their specific needs.
We believe that every interaction between a company and its customers is an opportunity to build loyalty. Our technology enables these interactions to be efficient, personalized, and memorable.
Our Differentiators
Proprietary Technology
100% in-house developed solutions, allowing total customization and constant evolution according to market needs.
24/7 Support
Specialized technical team available around the clock, with defined SLAs and guaranteed response times.
Modular Integration
Flexible ecosystem that integrates with existing systems (SAP, Salesforce, HL7) without disrupting your operation.
Our Methodology
A proven process that ensures successful implementations
Discovery & Diagnosis
We analyze your current processes, identify pain points, and define specific objectives. We understand your operation before proposing solutions.
Custom Design
We design a solution tailored to your needs, considering integrations, workflow, and scalability requirements.
Controlled Implementation
We deploy in phases with rigorous testing. We train your team and ensure smooth transition without operational disruptions.
Continuous Optimization
We monitor performance, analyze metrics, and proactively propose improvements. Your success is our success.
Certifications & Standards
ISO 9001:2015
ISO 27001
CMMI Level 3
PCI DSS
Robust & Secure Technology
Redundant Data Centers
Tier III infrastructure with geographic redundancy, ensuring 99.9% availability for your critical operations.
Enterprise Security
End-to-end encryption, continuous pentesting, and compliance with security standards for your sensitive data.
24/7 Monitoring
NOC with real-time monitoring and proactive alerts that anticipate problems before they affect your operation.
Global Scalability
Hybrid architecture with AWS/Azure that automatically scales according to demand and your growth.
Ready to Work with Us?
Discover how UBQ can transform your company's customer service.